Privacy Policy

Effective Date: 01 September 2023
Last Updated: 01 September 2023

Serenity Seekers Pte Ltd (“Serenity Seekers,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal data entrusted to us.

This Privacy and Cookie Policy (“Policy”) explains how we collect, use, disclose, and protect personal data, including passport details and information collected through the use of cookies and similar technologies, in compliance with applicable laws and regulations. This Policy applies to all individuals who provide their personal data to Serenity Seekers, including but not limited to customers, employees, business partners, and website visitors.

1. Collection of Personal Data We may collect personal data through various channels, including but not limited to:

Information provided directly by individuals (e.g., name, address, contact details, passport details) when using our services, making inquiries, or registering for events.
Medical and health-related information, including medical history and treatment records, necessary for providing medical tourism services.
Information obtained through the use of our website, such as cookies, IP addresses, and browsing activities.

2. Use of Personal Data We collect and use personal data for the following purposes:

Providing medical tourism services, including arranging medical treatments, travel arrangements, and accommodations.
Verifying and confirming customer identities, including passport verification for travel purposes.
Processing and managing bookings, payments, and refunds.
Communicating with customers, responding to inquiries, and providing customer support.
Conducting market research, surveys, and customer satisfaction evaluations.
Complying with legal and regulatory requirements.
Improving our services, website, and business operations.
Sending marketing and promotional communications (with explicit consent where required).
Any other purpose reasonably related to the above.

3. Disclosure of Personal Data We may disclose personal data to the following parties, under the circumstances described below:

Third-party service providers: We may engage third-party service providers to perform services on our behalf, such as IT support, payment processing, and customer service. These providers are contractually obligated to handle personal data securely and use it solely for the purposes specified by us.
Business partners: We may share personal data with our trusted business partners to enhance our services and provide a seamless experience to our customers.
Legal and regulatory authorities: We may disclose personal data when required to comply with applicable laws, regulations, legal proceedings, or governmental requests.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal data may be transferred as part of the transaction, subject to appropriate safeguards.

4. Data Retention We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When personal data is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

5. Data Security We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards, such as secure data storage, restricted access controls, and regular security assessments.

6. Cookies and Similar Technologies We use cookies and similar technologies on our website to enhance user experience and improve our services. Cookies are small text files that are stored on your device when you visit our website. They allow us to recognize your browser or device and collect information about your browsing activities. We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to navigate and use its features. They are usually set in response to actions taken by you, such as setting your privacy preferences, logging in, or filling out forms.
Analytical and Performance Cookies: These cookies allow us to analyse website usage, improve performance, and understand how visitors interact with our website. They collect information about your visit, including the pages you visit, the links you click, and the duration of your visit.
Advertising and Targeting Cookies: These cookies are used to deliver targeted advertisements and relevant content based on your interests and browsing history. They may be set by us or by third-party advertising networks we work with. By using our website and consenting to the use of cookies, you agree that we may place and access cookies on your device. You can manage your cookie preferences through your browser settings or by using the cookie consent management tool available on our website. Please note that disabling or blocking certain cookies may affect the functionality of our website and limit your access to certain features.

7. Individual Rights Individuals have certain rights regarding their personal data. Subject to applicable laws and regulations, individuals may exercise the following rights:

Access and Correction: Individuals can request access to their personal data and may request corrections if the data is inaccurate or incomplete.
Withdrawal of Consent: Individuals can withdraw their consent for the collection, use, or disclosure of their personal data, except where such data is necessary for legal or contractual obligations.
Data Portability: Upon request, individuals may receive their personal data in a structured, commonly used, and machine-readable format.
Complaints: Individuals have the right to lodge a complaint with the relevant data protection authority if they believe their personal data has been mishandled.

8. International Data Transfers Personal data may be transferred to and processed in countries outside Singapore. When we transfer personal data to other countries, we will ensure appropriate safeguards are in place to protect the data and comply with applicable data protection laws.

9. Updates to the Privacy and Cookie Policy We may update this Policy from time to time to reflect changes in our privacy practices or legal requirements. The revised Policy will be posted on our website, and the effective date will be updated accordingly.

10. Contact Us If you have any questions, concerns, requests, or complaints regarding this Policy or our privacy practices, please contact us via our contact us page.

By using our services or providing your personal data to Serenity Seekers, you consent to the collection, use, and disclosure of your personal data, including passport details and the use of cookies, as described in this Policy.