Frequently Asked Questions
I Have a Question
Medical Concierge Services
General
A: Medical tourism refers to the practice of traveling to another country for medical treatment, often combining it with leisure or tourism activities.
A: Singapore is a popular destination for medical tourism due to its world-class healthcare system, specialist expertise, high quality and safety standards, multilingual and diverse healthcare professionals, efficient accessibility, safe environment, and the opportunity to combine medical treatments with leisure activities and explore tourist attractions.
A: Serenity Seekers specialises in facilitating medical tourism experiences in Singapore. We assist in arranging medical treatments, travel arrangements, accommodations, and other related services to ensure a seamless and comfortable experience for our customers.
A: We offer a wide range of medical treatments and procedures in Singapore, including but not limited to cosmetic surgery, dental procedures, fertility treatments, orthopedic surgeries, cardiac procedures, and wellness retreats. Please contact us for specific treatment inquiries.
A: You can submit an inquiry through our website or contact our customer service team directly. Please provide as much detail as possible about the treatment you are interested in, and our team will assist you with a personalized quote and further information.
A: Yes, we work with accredited and reputable healthcare providers and facilities in Singapore. Our partner hospitals and clinics adhere to high standards of quality care and are well-regarded for their expertise and advanced medical technologies.
A: Absolutely! As part of our add on services, we can help you with travel arrangements and recommend suitable accommodations in Singapore to ensure a comfortable stay during your medical journey.
A: We offer secure online payment options through Stripe, a trusted and widely used payment gateway. Stripe accepts various payment methods, including major credit cards, debit cards, and digital wallets. Our team will provide you with detailed payment instructions and assist you throughout the process.
A: Certainly! We understand that many of our customers wish to combine their medical treatments with leisure activities or explore Singapore. Our team can help you plan and arrange additional services and activities to make the most of your medical tourism experience.
A: Travel insurance coverage may vary depending on the specific package and your preferences. We highly recommend obtaining travel insurance that includes medical coverage for your trip to Singapore. Our team can provide guidance on suitable insurance options or connect you with insurance providers.
Arrival In Singapore
A: Upon arrival, you can expect an efficient immigration process at Singapore Changi Airport. Our team will assist you with any necessary airport transfers.
A: Visa requirements vary depending on your nationality. Many countries have visa-free entry or allow visa-on-arrival for short stays in Singapore. However, it’s important to check the visa requirements specific to your country before traveling. If you require a visa, our team can provide guidance and support in the application process.
A: Absolutely! As part of our services, we will arrange transportation from the airport to your designated accommodation in Singapore. Our team will ensure a comfortable and convenient transfer, allowing you to relax after your journey.
A: To ensure a smooth entry, it’s important to have all the necessary travel documents ready, including a valid passport, visa (if applicable), and supporting medical treatment documentation. Follow the instructions provided by immigration officers, answer their questions truthfully, and have your accommodation details readily available.
A: Singapore has strict regulations regarding the importation of medications. It’s advisable to carry a doctor’s prescription or medical certificate for any prescribed medications you are bringing. Certain medications may require additional documentation or approval from the Health Sciences Authority (HSA) of Singapore. Our team can provide guidance on the specific requirements.
A: As the COVID-19 situation evolves, Singapore may implement specific measures for travellers. It’s important to stay updated on the latest travel advisories and requirements, including pre-departure testing, health declarations, quarantine or isolation measures, and any additional entry requirements. Our team will keep you informed and assist you with compliance to ensure a safe and smooth arrival.
A: Yes, as part of our comprehensive services, we will arrange transportation for your medical appointments in Singapore. Our team will ensure that you are transported safely and on time to your medical facilities, providing convenience and peace of mind throughout your medical journey.
A: If you have any concerns or issues during your stay in Singapore, please reach out to our dedicated customer service team. We are available to provide assistance, address any concerns, and ensure your comfort and satisfaction throughout your medical journey.
A: In case of a medical emergency, please call the local emergency services hotline at 995. For any other non-emergency concerns, you can reach out to our customer service team, and we will assist you promptly.
A: The currency used in Singapore is the Singapore Dollar (SGD). You can exchange your currency to SGD at banks, currency exchange counters, or ATMs located throughout the city. Credit cards are widely accepted in most establishments, and you can also withdraw cash from ATMs using your debit or credit card.
A: Singapore has a tropical climate characterized by high humidity and consistent temperatures throughout the year. Average temperatures range from 25°C (77°F) to 34°C (93.2°F). It’s advisable to pack lightweight and breathable clothing suitable for warm and humid weather. However, it’s also a good idea to carry a light sweater or jacket as some indoor areas, such as malls and restaurants, may have air conditioning.
Genetic Counselling Services
(coming soon)
Transport & Tourism - Disability Support
General
A: We cater to a wide range of disabilities, including mobility limitations, visual impairments, hearing impairments, and cognitive disabilities. Our goal is to provide inclusive services that accommodate the unique needs of each individual, ensuring an enjoyable and accessible experience for all.
A: Yes, we provide on-site assistance at the tourist attractions to ensure a seamless experience for our clients. Our knowledgeable staff will be available to assist with navigation, provide information about accessibility features and facilities, and offer any additional support required to make the visit enjoyable and accessible.
A: Absolutely! We understand that each group has unique preferences and needs. Our team can work with you to create customized itineraries tailored to your interests and accessibility requirements. Whether you have specific attractions in mind or need recommendations, we will ensure your itinerary is designed to provide a memorable and inclusive experience.
A: We recommend booking our services as early as possible to secure availability and make necessary arrangements. This allows us to ensure that all accessibility requirements are met and provide you with a seamless and well-planned experience. However, we will do our best to accommodate last-minute requests whenever feasible.
Transport
A: We prioritize the quality and reliability of our transport vehicles by partnering with trusted service providers. These partners have a proven track record in providing accessible and well-maintained vehicles that meet our standards of safety and comfort. We carefully select our partners based on their reputation, expertise, and commitment to providing exceptional service to individuals with disabilities.
A: Yes, our partnered service providers have extensive experience in serving individuals with disabilities. They understand the unique needs and challenges faced by people with disabilities and are trained to provide appropriate assistance and support during transportation. Our partners prioritize accessibility and ensure that their drivers are knowledgeable and sensitive to the needs of passengers with disabilities.
A: We maintain regular communication and conduct periodic evaluations of our partnered service providers to monitor their performance. This includes assessing customer feedback, reviewing service quality, and addressing any concerns or issues that may arise. We strive to maintain strong partnerships with service providers who consistently meet our expectations and deliver exceptional service to our clients.
A: In the unlikely event of any issues or concerns during transportation, we have a dedicated support team that is available to assist. Our team will promptly address the situation, ensuring that appropriate measures are taken to resolve the issue and minimize any inconvenience to our clients. We value feedback from our clients and use it as an opportunity to continually improve our services.
A: Yes, we highly encourage clients to provide feedback on their experience with our partnered service providers. We value the input of our clients as it helps us maintain the highest standards of service and ensure that our partners consistently deliver the level of quality and reliability we expect. Client feedback is carefully reviewed, and necessary actions are taken to address any areas for improvement.